PRIVACY POLICY
Gladius Travels and Tours (Pvt) Ltd
Last Updated: 24 October 2026
Gladius Travels and Tours (Pvt) Ltd (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, use our travel services, submit inquiries, make bookings, or apply for employment.
Website: www.gladiustravels.com
We aim to handle personal information responsibly and in accordance with applicable data protection laws, including Sri Lanka’s Personal Data Protection Act, No. 9 of 2022, as amended, where applicable.
1. Information We Collect
We may collect personal information when you:
- Submit a travel inquiry or contact form.
- Request airline tickets, tour packages, or travel insurance quotations.
- Make travel reservations or bookings.
- Request visa-related travel assistance.
- Subscribe to newsletters or promotional communications.
- Submit a job application or internship inquiry.
- Communicate with us through email, telephone, WhatsApp, or other channels.
Depending on the service requested, the information collected may include:
Personal Information
- Full name
- Email address
- Contact and WhatsApp numbers
- Residential or mailing address
- Nationality
- Date of birth, where required
Travel and Booking Information
- Passport information, where required
- Travel dates and destinations
- Flight and accommodation preferences
- Passenger details
- Travel insurance information
- Other information necessary to arrange requested services
Payment Information
Where payment processing is required, payments may be handled through authorized payment service providers.
We do not intend to store complete payment card information on our website servers.
Employment and Recruitment Information
When applying for employment or internships, we may collect:
- Full name
- Email address
- Contact number
- Position applied for
- Educational qualifications
- Employment history and experience
- Curriculum vitae (CV)
- Cover letter and other information voluntarily submitted
2. How We Use Your Information
We may use your personal information to:
- Respond to inquiries and quotation requests.
- Arrange flights, accommodation, tours, and other travel services.
- Process bookings and reservations.
- Coordinate services with airlines, hotels, tour operators, and other travel partners.
- Provide customer support.
- Communicate booking confirmations and travel updates.
- Process employment and internship applications.
- Contact shortlisted job applicants.
- Improve website functionality and customer experience.
- Send promotional communications where permitted by applicable law.
- Comply with applicable legal and regulatory obligations.
We will not sell your personal information to third parties.
3. Career Applications and CV Privacy
Gladius Travels and Tours respects the privacy of individuals applying for employment or internship opportunities.
Information submitted through our Careers & Vacancies page will be used for recruitment-related purposes.
This may include:
- Reviewing applications and qualifications.
- Assessing candidates for suitable positions.
- Contacting applicants regarding interviews or recruitment decisions.
- Considering applicants for future opportunities where permitted.
Access to recruitment information will be limited to authorized personnel involved in the recruitment process.
We will not use applicants’ CVs or personal information for unrelated marketing purposes without an appropriate legal basis.
Applicants may contact us to request access to, correction of, or deletion of their recruitment information, subject to applicable legal requirements.
4. Sharing Information With Third Parties
To provide our travel services, we may need to share relevant personal information with trusted service providers, including:
- Airlines and airline reservation providers.
- Hotels and accommodation providers.
- Tour operators and destination management companies.
- Transportation providers.
- Travel insurance providers.
- Payment processing companies.
- Visa processing service providers, where applicable.
- Website hosting, email, and technical service providers.
We share information only where reasonably necessary for the relevant service or another lawful purpose.
Some service providers may be located outside Sri Lanka. Where personal information is transferred internationally, we will take steps required by applicable data protection laws.
We may also disclose information where required by law or a lawful request from an authorized public authority.
5. How We Protect Your Information
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
These measures may include:
- HTTPS encryption for website communications.
- Restricted access to administrative systems.
- Secure account authentication.
- Access controls for customer and recruitment information.
- Appropriate security measures for website hosting and email systems.
- Periodic review of website security arrangements.
Although we take reasonable precautions, no internet-based system can guarantee absolute security.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, security, performance, and visitor experience.
These technologies may include:
- Essential website cookies.
- Security and spam-prevention technologies.
- Analytics cookies, where enabled.
- Marketing cookies, where enabled and permitted.
Some third-party services integrated into our website may also use cookies or process technical information.
Where required by applicable law, we will request appropriate consent before using non-essential cookies.
Visitors may also manage cookies through their browser settings.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, or as required by applicable law.
Retention periods may vary depending on the information involved.
Travel and Booking Records
Booking and transaction information may be retained for customer service, accounting, tax, legal, and regulatory purposes.
Travel Inquiries
Inquiry information may be retained for customer communication and legitimate business administration, subject to applicable legal requirements.
Career Applications
Recruitment information may be retained for the relevant recruitment process and, where appropriate and permitted, for consideration of future opportunities.
Applicants may contact us regarding the retention or deletion of their information.
When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.
8. Your Privacy Rights
Subject to applicable data protection laws, individuals may have rights concerning their personal information, including the right to:
- Request access to personal information held about them.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information in applicable circumstances.
- Withdraw consent where processing is based on consent.
- Object to certain processing activities where applicable.
- Raise concerns regarding the handling of personal information.
Requests may be submitted to:
We may need to verify the identity of the person making a request before providing or modifying personal information.
Certain requests may be subject to legal limitations or mandatory record-retention requirements.
9. Marketing Communications
We may send information about travel packages, promotions, and special offers where permitted by applicable law.
Where consent is required, we will obtain it before sending marketing communications.
Recipients may request to stop receiving promotional messages at any time.
Submitting a travel inquiry or employment application does not automatically mean that an individual has agreed to receive marketing communications.
10. Third-Party Websites
Our website may contain links to external websites, including airlines, hotels, tourism authorities, and other travel-related service providers.
We are not responsible for the privacy practices of independently operated third-party websites.
Visitors are encouraged to review the privacy policies of external websites before submitting personal information.
11. Children’s Privacy
Our website and travel services may involve bookings for children arranged by parents or legal guardians.
Where children’s personal information is required for travel arrangements, we expect it to be provided by a parent, legal guardian, or another person lawfully authorized to provide it.
We take additional care when handling children’s personal information in accordance with applicable legal requirements.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, website operations, legal requirements, or data protection practices.
Any updates will be published on this page with a revised effective date.
Where required, we will provide additional notice of material changes.
13. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact:
Gladius Travels and Tours (Pvt) Ltd
Email: info@gladiustravels.com
Hotline: +94 70 348 4848
Address: 3 Nevil De Silva Mawatha, Negombo, Sri Lanka
Website: www.gladiustravels.com
We will review privacy-related inquiries and respond in accordance with applicable legal requirements.
Gladius Travels and Tours (Pvt) Ltd
Journey Beyond Borders, Travel with Trust.